Frequently Asked Questions
Ice Machine FAQ
- How much does each unit produce in a 24-hour period?
Depends on the size of the machine. We can help you determine what size is needed based on your demand. We most commonly sell units that can produce 50 – 2000 lbs.
- Does each ice machine hold the amount of ice it produces?
No, it depends on the bin used. Some machines have smaller bins than the unit can produce while larger units may have a bin to hold more than can be produced. We can help you to determine what you need to have on hand.
- How much ice do I need if I’m planning an event?
As a rule, we suggest 2 lbs per person if you are serving ice in cups to pour drinks into. If you are icing down food and/or storing products in portable coolers, you should take that into consideration. We can help you determine what you need to have on hand.
- How often should my ice machine be cleaned?
It depends on how much it is being used. We can discuss this with you to suggest whether you need monthly, bi-monthly, quarterly, semi-annually or annual preventative maintenance.
- Can I clean my ice machine myself?
Yes, we can come in and train you and/or your staff on how to clean your machine properly. Specific cleaners and filters are required to make sure your machine is not damaged.
- What do I do if my machine is only making slush is running through rather than making ice?
Call us for service and/or troubleshooting over the phone.
- Can I add a filtration system to my machine at any time or just at the time it is purchased?
Yes, you can add filtration any time and it is recommended to extend the life of your machine.
- My unit is not making ice at all. What do I do?
Call us for troubleshooting and/or service. Make sure the unit is plugged in and the breaker hasn’t tripped. Also, make sure the unit is getting enough water supply.
Reach-In Coolers & Freezers
- Which brand do you recommend?
We will discuss with you what you will be using the unit to determine which is best suited for your needs.
- Is a site visit necessary to determine what I need?
It is recommended, not only to choose the type and brand of equipment needed but also the size. It is important to measure where the unit is going to be placed as well as the path it will travel before being placed.
- Do you deliver and install?
Yes – we can provide additional information as we quote your order. A major benefit to having it delivered to you is it is covered by our insurance until you take delivery.
- Should I buy a used unit or a new one?
That depends on your situation. Sometimes we recommend buying new primarily because of the additional warranty. Your budget always plays a role as well. We can help you to decide.
- Do you offer a warranty on used equipment?
Yes, we provide 90 days warranty on our used inventory.
- Do you offer to finance?
We work with a company that offers to finance. It requires completion of a simple form and provides quick processing.
- How often should a cooler or freezer be cleaned?
It depends on how much it is being used and the environment it is operating in. We can discuss this with you to suggested whether you need monthly, bi-monthly, quarterly, semi-annually or annual preventative maintenance.
- Can I clean my unit myself?
Yes, we can come in to train you and/or your staff on how to clean your unit properly and you can then incorporate routine preventative maintenance into your schedule. One benefit of having a refrigeration specialist do your preventative maintenance is that often, problems may be found and fixed before causing a major problem. You may want to consider having a refrigeration specialist come in at least once per year if you are doing your own preventative maintenance on a routine basis throughout the year.
- My unit isn’t working. What do I do?
Check to make sure the unit is plugged in and the breaker hasn’t tripped. Check the temperature in the unit and consider whether it may be in a defrost cycle. Call us for troubleshooting and/or service.
Walk-in Coolers, Freezers & Beer Caves FAQ
- Do you make repairs to existing walk-in rooms?
Yes, we can remove existing floors and replace with overlays such as diamond tread; we can help you order and install replacement doors; rubber membrane roofs may be replaced.
- My walk-in room is in good shape, but the refrigeration needs to be replaced, can this be done?
Yes, we can replace the refrigeration separately.
- I need shelving in my walk=in, can I order this from you?
Yes, we will need the dimensions of your room and discuss with you what your needs are in order to provide you with a quote.
- Should I buy a used unit or a new one?
That depends on your situation. Sometimes we recommend buying new primarily because of the additional warranty. Your budget always plays a role as well. We can help you to decide.
- Do you offer a warranty on used equipment?
Yes, we provide 90 days warranty on our used inventory.
- Do you offer to finance?
We work with a company that offers to finance. It requires completion of a simple form and provides quick processing.
- How often should a cooler or freezer be cleaned?
It depends on how much it is being used and the environment it is operating in. We can discuss this with you to suggested whether you need monthly, bi-monthly, quarterly, semi-annually or annual preventative maintenance.
- Can I clean my unit myself?
Yes, we can come in to train you and/or your staff on how to clean your unit properly and you can then incorporate routine preventative maintenance into your schedule. One benefit of having a refrigeration specialist do your preventative maintenance is that often, problems may be found and fixed before causing a major problem. You may want to consider having a refrigeration specialist come in at least once per year if you are doing your own preventative maintenance on a routine basis throughout the year.
- My unit isn’t working. What do I do?
Check to make sure the unit is plugged in and the breaker hasn’t tripped. Check the temperature in the unit and consider whether it may be in a defrost cycle. Call us for troubleshooting and/or service.
Phone: (828) 253-7801| Fax: 828-253-4101
Email: Office@BRRWNC.com
Address: Blue Ridge Refrigeration, Inc. 32 Frosty Lane Asheville, NC 28806
- Mon - Fri
- -
- Sat - Sun
- Closed
